The contact center or call center is where customer interact with employees of your organization to provide product support and business information. It is essential for an organization to optimize this function to make sure their customers are attended to with the best customer service as possible.
The contact center solution gives the organization advanced control of how a customer’s call is routed and essentially how a customer is treated. 312 Communications’ contact center engineers will work closely with your organization to build a contact center system to enhance all business operations that require communications between employees and customers. Our solution also provides business supervisors the ability to directly monitor agent calls and generate advanced reports about what happens once a customer calls the center. (e.g. Average calls in queue, number of calls answered, and average caller hold time )
312 Communications specializes in planning, design, implementation, and optimization of enterprise and small business call center solutions to help your customers contact the correct people inside your organization.
The contact center or call center is where customer interact with employees of your organization to provide product support and business information. It is essential for an organization to optimize this function to make sure their customers are attended to with the best customer service as possible.
